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Heatherly hopes that you are satisfied with your handmade product. In the event that you are not satisfied with your piece, returns and exchanges must be postmarked within 15 days of receiving the product. Returns and exchanges must be in new condition, unworn, undamaged, and in original packaging. Heatherly reserves the right to refuse a return or exchange based on the condition of the return. All sale items are final and they are not eligible for refund or exchange. The return total will be credited back to your method of payment used at checkout. The cost of shipping will not be refunded.